Hey, why are you crossing your arms at me?

by BenJamin Prater on August 4, 2008

Derek Jeter on Flickr - Photo Sharing!.pngI live a mile away from a small baseball field.

I’ve never been to a game there, but I see them going on each week.

For folks that visit that field on a regular basis, I’m sure they have the process figured out. Park the car here, go to the box office, pay this much, go sit here.

I’m an outsider, though. I don’t know the system. So I feel left out. And I don’t go.

Does your business make new folks feel like outsiders? Are you sure?

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Want Sushi for Lunch?

by BenJamin Prater on August 4, 2008

Flickr Photo Download_ SUSHI....pngIn my town, there is a Japanese restaurant that positions a guy on a major road dressed in Japanese garb waving folks in to their restaurant.

I notice this guy every time I drive by. I always try to wave back.

If every restaurant in town decided to use the same technique and the road were full of guys waving at me, I wouldn’t see any of them anymore. Brain filter, activate.

Techniques are great, but when everyone is using the same ones to get attention, you won’t get noticed.

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