by BenJamin Prater on August 4, 2008
I live a mile away from a small baseball field.
I’ve never been to a game there, but I see them going on each week.
For folks that visit that field on a regular basis, I’m sure they have the process figured out. Park the car here, go to the box office, pay this much, go sit here.
I’m an outsider, though. I don’t know the system. So I feel left out. And I don’t go.
Does your business make new folks feel like outsiders? Are you sure?
by BenJamin Prater on August 4, 2008
In my town, there is a Japanese restaurant that positions a guy on a major road dressed in Japanese garb waving folks in to their restaurant.
I notice this guy every time I drive by. I always try to wave back.
If every restaurant in town decided to use the same technique and the road were full of guys waving at me, I wouldn’t see any of them anymore. Brain filter, activate.
Techniques are great, but when everyone is using the same ones to get attention, you won’t get noticed.