I live a mile away from a small baseball field.
I’ve never been to a game there, but I see them going on each week.
For folks that visit that field on a regular basis, I’m sure they have the process figured out. Park the car here, go to the box office, pay this much, go sit here.
I’m an outsider, though. I don’t know the system. So I feel left out. And I don’t go.
Does your business make new folks feel like outsiders? Are you sure?
Hi! I'm BenJamin Prater. You caught me. I'm obsessed with helping businesses give their customers an extraordinary (and authentic) experience with their website.
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